Walgreens Pharmacy Operations Manager

• Responsible for daily non-clinical pharmacy tasks and administrative duties, ensuring smooth pharmacy operations and positive customer experience. Acts as a full-time certified pharmacy technician.
• Handles pharmacy systems to gather patient and medication details and process prescriptions. Assists in overseeing pharmacy technicians and cashiers, following company policies, laws, and ethical practices.
• In charge of selecting, scheduling, and developing pharmacy staff. Provides training, coaching, and performance management. Makes decisions related to performance management issues, including discipline and termination.

• Welcomes customers and patients, offering help with products and services. Resolves complaints and answers non-clinical questions to ensure customer satisfaction. Shares best practices in customer service.
• Builds strong customer relationships by anticipating needs and proactively providing services for an excellent pharmacy experience. Focuses on enhancing healthcare services for customers.

• Assists pharmacists in patient care, including registration, prescription entry, medication preparation, and prescription counts. Completes calls to patients and physicians under supervision where permitted by law.
• Independently delegates and assigns non-clinical tasks in the pharmacy, ensuring timely completion and efficient workflow.
• Prepares and files necessary reports and records as directed by pharmacy management, maintaining compliance.
• Organizes pharmacy schedules, recommends staff hour allocation, and ensures the environment is orderly and well-stocked.
• Manages pharmacy inventory and non-clinical administrative tasks, upholding compliance and organization.
• Oversees non-clinical patient calls and facilitates the rollout of new technology or processes.
• Ensures proper functioning of pharmacy equipment and collaborates with management on recordkeeping and security measures.
• Complies with company policy for Good Faith Dispensing and maintains asset protection techniques, addressing security concerns.
• Communicates prescription errors, adheres to company error policies, and participates in quality improvement.
• Handles insurance claims accurately to resolve customer issues and leads audits when necessary.
• Supports store management in improving financials, quality, and service within the pharmacy.
• Administers the Community Outreach Portal and coordinates pharmacy staff for community events, fostering retail partnerships.

• Guides performance management for technicians, making decisions on discipline and termination as necessary.
• Oversees technician recruitment, training, onboarding, and scheduling, ensuring timely completion of training modules.
• Identifies knowledge gaps in pharmacy operations, supporting training through hands-on methods or assigned modules.
• Assists in verifying team licensure compliance with regulatory standards and maintains selection and training procedures.

• Maintains PTCB certification and other state-required certifications or registrations.
• Enhances pharmacy and healthcare knowledge and skills through education and training as per company guidelines.
• Pursues professional growth by self-assessment and feedback, using mentors or supervisors where available.

• Communicates important messages from support centers and participates in key meetings and check-ins with management.

• High School Diploma or GED.
• Certification from PTCB or ExCPT.
• Minimum one year of experience as a pharmacy technician in a retail or hospital setting.
• Fluent in English (reading, writing, speaking).
• Flexible schedule, including nights and weekends.
• Willingness to receive immunization certification within 90 days of employment as required.

• Experience in managing or leading teams.
• Prior experience with Walgreens with favorable performance evaluations.