About Us: At Improv we are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy, Process and People. Our goal is to deliver solutions that truly meet our clients' needs-not just the latest trend by partnering with the best in the industry, we broaden our capabilities and consistently achieve outstanding outcomes.

Improv empowers our team with a culture of innovation, trust, and open communication, ensuring our people bring their best every day. Our work impacts millions of lives around the globe. We don't take this lightly. It's a big job - and we are all-in. We're always looking for great teammates who share our passion for doing meaningful work that makes a real difference.

We are currently seeking a highly skilled and strategic UKG Project Manager to join our team and play a pivotal role in driving meaningful outcomes for our clients.

What You Will Do:

• Bring your big-picture mindset - we're looking for someone who can think strategically, connect the dots, and develop creative solutions to help our clients achieve their business goals.
• Lead with innovation, as your fresh ideas and forward-thinking strategies will help shape client solutions and how we approach workforce and human capital management.
• Dive into the entire UKG implementation journey from initial discovery to a successful GoLive, ensuring every step runs smoothly.
• Thrive on solving complex challenges, crafting tailored approaches, and delivering outcomes that exceed expectations.
• Lead impactful meetings that bring customers and team members together, creating alignment and driving progress.
• Craft and communicate project blueprints, defining work plans, scope, timelines, and resourcing to keep everyone on track.
• Drive efficiency and continuous improvement by managing projects with our proven methodology while suggesting improvements to boost speed and consistency.
• Stay ahead of risks with proactive management strategies to identify, mitigate, and minimize potential challenges.
• Champion clear communication by setting realistic customer expectations and adapting plans to meet evolving needs.
• Confidently lead difficult conversations and guide stakeholders at all levels, delivering constructive feedback, resetting expectations, and fostering open, honest communication-even in high-pressure situations.
• Demonstrate strong leadership presence, bringing calm, direction, and clarity when projects face challenges or ambiguity.
• Effectively manage project changes by balancing scope, schedule, and costs while keeping everyone aligned and informed.
• Ensure excellence in deliverables by enforcing quality standards that exceed customer expectations.
• Maintain thorough, up-to-date project documentation and stay on top of key details, including task statuses, time tracking, and supporting materials.
• Ability to quickly learn and adapt to new project management tools, methodologies, and technologies.
• Collaborate closely with project team members both internally and externally, aligning on shared goals to deliver on time and within budget.
• Be the voice of progress by clearly communicating project updates, risks, and options to both internal teams and external stakeholders.
• We value curiosity and a hunger for learning, so you should seek out opportunities to grow your expertise in UKG's industry-leading technology, mastering both Workforce Management and Human Capital Management solutions.

Your knowledge, skills, and abilities:

• Minimum 3 years' experience with completing full implementations of UKG Workforce Management and/or Human Capital Management
• Experience managing projects virtually
• Ability to confidently lead challenging conversations, deliver constructive feedback, and influence stakeholders at all levels.
• Exemplary customer service skills with demonstrated ability to effectively develop and maintain client relationships
• Excellent oral and written communication skills
• Bachelor's Degree or equivalent experience
• Ability to travel up to 25% as needed
• Applicants must have authorization to work in the United States without current or future visa sponsorship.

What would make you an outstanding candidate:

• PMP Certification - Preferred
• UKG Certified - Preferred
• Understanding of UKG methodology/tools - Preferred
• Experience working with customers in the Healthcare industry - Ideal

Why join the Improv team?

We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know.

We currently offer the following benefits:

• Access to medical, dental, and vision insurance through Cigna with the majority of the employee cost covered by the employer
• Employer funding to HSA accounts and FSA access
• Access to a 401(k) through Vanguard with a guaranteed employer contribution
• Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to
• 11 holidays with flexibility based on what is important for you and those you love
• Family-friendly benefits, including Maternity leave, weeks off for non-birthing parent leave, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more
• Support on individual development through certifications, continued learning, conferences, and more

We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Improv is an Equal Opportunity Employer.