Support Associate

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Support Associate at Phantom Creek Estates

At Phantom Creek, we have created an exclusive brand experience that invites guests to enjoy exceptional wines alongside breathtaking views in the heart of Oliver, British Columbia. We pride ourselves on delivering best-in-class service through a strong culture of collaboration and open communication among our diverse team. Guided by a winning attitude and a shared passion for excellence, we are committed to leaving a lasting legacy.

Who we are

At Phantom Creek, our focus is on crafting exceptional wines that reflect both place and purpose, with an emphasis on single-vineyard Bordeaux varietals, Alsatian whites, and the Okanagan’s benchmark expressions of Viognier and Syrah. Each wine is sourced from storied vineyard sites that showcase the diversity and depth of the region.

What We Offer

· 30-40 average weekly working hours during the peak season (May to October)

· A competitive starting hourly rate with the potential to earn tips and commissions

· Being part of a collaborative and values-driven team that leads with authenticity, integrity, and pride in our shared craft

· Opportunities for growth and cross-training within the industry

· Affordable staff housing

· Employee discounts

Job Overview

Reporting to the Tasting Room manager, the Tasting Room Support Associate plays a vital behind-the-scenes role in ensuring a seamless and exceptional guest experience. This position supports the tasting room team by maintaining cleanliness and organization, restocking essential supplies, and providing hands-on help during daily operations and special events.

Job Responsibilities

· Wash, polish & restock glassware to ensure tasting room readiness

· Clear & reset tables promptly to maintain a clean and welcoming space

· Restock wine & other inventory items as needed

· Assist with guest transactions, including packing wine and preparing orders for pickup or shipping

· Provide general support to wine educators and tasting room staff during service

· Participate in setup, execution and teardown of winery events, including private tastings, dinners and seasonal celebrations

· Uphold WorkSafeBC and winery standards for cleanliness, hospitality and safety

· Perform other support duties as assigned by the Tasting Room Manager

Job Qualifications

· Previous experience in hospitality, food service or retail is required

· Must have valid & current Serving It Right and FoodSafe certifications

· Strong work ethic and attention to detail with a commitment to quality, consistency and presentation

· Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism

· Excellent interpersonal and communication skills with a guest-first mindset

· Team-oriented attitude with a willingness to take initiative and responsibility

· Must be able to stand and walk for extended periods and lift up to 50 lbs on a regular basis

Job Types: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 18 – 20 per week

Benefits:

  • Flexible schedule
  • On-site parking
  • Store discount

Work Location: In person

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