Senior Manager, Quality & Food Safety Marketplace Governance & Customer Service

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Reporting To: Senior Director, QFS - ASP

Location: Sydney, Australia 

Job Summary 

  • The Senior Manager, QFS Marketplace Governance and Customer Service is responsible for protecting product quality and brand integrity in the marketplace across the ASP Operating Unit for packaged as well as dispensed beverages.  

  • This role will be an individual Contributor focusesrole focusing on how products perform after leaving manufacturing sites and before reaching consumers, ensuring marketplace execution risks are systematically monitored, understood, and addressed. 

  • Through strong program ownership, data analysis, and stakeholder engagement, the role enables informed business decisions and strengthens confidence in product quality where consumers experience the brand. 

Key Responsibilities 

Design and implement Marketplace Quality Programs.    

  • Primary responsibility for ensuring quality / food safety of finished products (packaged and dispensed) in trade i.e. from the time they leave the manufacturing plants till they reach the hands of the customers.  

  • Design and implement ‘Fit for Purpose’ marketplace quality programs across the OU including but not limited to: Consumer Complaints, Trade Sampling, Product Integrity, Product Freshness and dispensed beverage programs.  

  • Partner with QFS & Technical Lead of the region to enhance PET carbonation performance, reduce product age in market, and improve overall trade age management and consumer experience.  

  • Enhance Dispensed Beverage Governance: Execute region‑specific improvements in collaboration with QFS and Technical lead of the region  

  • Act as the primary point of contact between bottlers, Operating Unit (OU), and laboratories (internal / external), corporate and customers to manage products in trade during IMCRs.      

  • Define annual and risk-based sampling and audit plans aligned with business priorities and emerging risks. 

Sampling Strategy, Execution & Laboratory Coordination  

  • Own marketplace sampling requirements for finished product, including KORE, need based, and corporate-requested sampling (e.g., Product Integrity Program - PIP, Coca-Cola Trademark Monitoring - CCTM, special studies). 

  • Incorporate new product launches, packaging changes, and innovation pipelines into marketplace sampling strategies. 

  • Collaborate with internal and authorized third-party laboratories to ensure timely, accurate, and compliant testing of finished product and reporting. 

  • Manage the third-party laboratory authorization processes as required. 

 

Data Analysis, Insights, Stakeholder Engagement & Customer Service:  

  • Develop digital tools to prepare robust sampling plan for finished product, explore opportunities to digitize fountain / dispensed beverage audits.  

  • Implement efficient digital tools to analyse the marketplace quality data to identify trends, systemic risks, and improvement opportunities. 

  • Monitor consumer concerns, drive necessary corrective / preventive actions to reduce them basis priority and severity.  

  • Present marketplace quality performance and actionable insights to franchise and marketing leadership, corporate, bottlers and strategic customers. 

  • Technical point of contact for global strategic dispensed beverage customers.  

  • Manage third-party vendors, including external auditors and labs supporting marketplace programs, PO creation and related administrative tasks. 

Marketplace Capability Building:  

  • Conduct training and capability-building sessions for external auditors and vendors to ensure consistent execution and interpretation. 

  • Support capability development of bottlers and OU teams to improve marketplace quality execution. 

  • Benchmark within TCCC and external for improving market-place governance. 

Qualifications & Experience 

  • Bachelor’s degree in food science, Chemistry, Engineering or related technical discipline. 

  • 5 to 10 years of experience in Quality, Food Safety, Supply Chain, or technical roles within FMCG including fountain / dispensed beverage operations. 

  • Experience in marketplace sampling, audits, data analysis, and vendor mgmt. 

  • Experience working across multi-country operations. 

 

Key Skills & Attributes 

  • Strong quality, execution, programs and customer management mindset.  

  • Strong understanding of statistical process control and problem-solving tools. 

  • Excellent communication and presentation skills. 

  • Ability to engage with customers and other stakeholders.  

  • Collaborative, structured, and detail oriented. 

 

Travel Requirement: At least 25 % 

What We Can Do for You 

  • Innovative Technology: Work with modern QSE systems and data platforms that enable visibility and insight into marketplace performance. 

  • Exposure to World-Class Leaders: Collaborate with experienced technical, commercial, and franchise leaders across the system. 

  • Agile Work Environment: Operate in an environment that values agility, empowerment, and continuous improvement. 

 

About Coca Cola ASEAN & South PacificCola ASEAN & South Pacific 

 

The CocaCola Company (NYSE: KO) is a total beverage company with products sold in more than 200 countries and territories. Our company’s purpose is to refresh the world and make a difference. The CocaCola ASEAN and South Pacific (ASP) operating unit serves 25 countries across Southeast Asia, Australia, New Zealand and the Pacific Islands. Our portfolio of sparkling soft drink brands in ASP includes Coca-Cola, Sprite and Fanta. We also offer a variety of water, sports, juice, dairy, and tea brands including Dasani, Mount Franklin, Wilkins, AdeS, smartwater, vitaminwater, Powerade, Fuze Tea, Minute Maid and Nutriboost. We’re constantly innovating and transforming our portfolio, from reducing sugar in our drinks to bringing new and exciting products to market. We seek to positively impact people’s lives, communities and the planet through water replenishment, packaging recycling, sustainable sourcing practices and emissions reductions across our value chain. Together with our bottling partners, we help bring economic opportunity to local communities across the region. Learn more at www.coca-colacompany.com and follow us on Twitter, Instagram, Facebook and LinkedIn. 

 

The Coca-Cola Company: Refresh the World. Make a Difference 

 

We are here to refresh the world and make a difference. Learn more about The Coca-Cola Company, our brands and our purpose. 

 

Skills:

Packaging Engineering; Program Measurement (Inactive); Continual Improvement Process; Sustainability; Lean Manufacturing; Environmental Science; Measurement Verification (Inactive); Root Cause Analysis (RCA); Waterfall Model; Six Sigma; Communication; Food Safety and Sanitation; ISO 9001; Green Solutions; Environmental Regulatory Compliance
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