Representant(e) en Service a la Clientele - Station // Customer Service Representative

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RC722163 Representant(e) en Service a la Clientele - Station // Customer Service Representative (Evergreen) (Open)Representant(e) en Service a la Clientele - Station // Customer Service Representative

Job Description
Nos gens sont le fondement de notre succes. Le differenciateur dans les relations de travail que nous apprecions avec nos employes sont nos pratiques ouvertes, equitables et respectueuses et notre environnement de travail positif.

En consequent, FedEx Express Canada a toujours ete classe parmi les 50 meilleurs (Platinum) employeurs au Canada dans l'enquete par Aon Hewitt et egalement place parmi les 20 marques les plus respectees au Canada.

Sommaire de la Position:

Aider et renseigner les clients qui s'informent directement. Remplir les taches administratives necessaires au bon fonctionnement. Favoriser la poursuite des ventes et generer des revenus supplementaires autant que possible.

Connaissances, Competences et Aptitudes Requises

Diplome d'etudes secondaires ou l'equivalent. Preference accordee aux titulaires d'un diplome d'etudes collegiales

Connaissance des reglements douaniers canadiens, prefere

Connaissance services et systemes de FedEx Express et FedEx Ground prefere

Pouvoir soulever des charges de 70 lb et manoeuvrer, avec l'aide d'un appareil approprie, des colis pesant jusqu'a 150 lb

Doit reussir les tests et programmes de formation obligatoires

Doit fonctionner dans un environnement PC/Windows

Dans la province du Quebec, les candidats doivent etre bilingue (francais et anglais)

ADRESSE: 8481 Place Marien, Montreal-Est, QC H1B 5W6

DETAILS DES HEURES DE TRAVAIL:

Des quarts de travail de 14h30 a 19h30 approx. du lundi au vendredi

**Doit etre disponible tous les jours et heures indiques**

REMUNERATION: $20.32

AvantagesSociaux:
FedEx offre une gamme complete de prestations pour repondre a vos besoins divers;

Les regimes a prestations completes pour tous les employes permanents: medicaux, dentaires, orthodontie, vision, etc.

Regime de retraite apres 1 an dans l'emploi

Conges payes

Programme de remboursement de l'education pour tous les employes permanents

La participation communautaire: Societe canadienne du sang; Preparation aux catastrophes, de secours et de recuperation

Milieu de travail diversifie

Rabais sur: Voyage et loisirs, la sante et le mode de vie, habitation et automobile et de l'electronique

Our people are the foundation of our success. The differentiator in the employment relationship we value with our employees is our open, fair and respectful people practices and our positive work environment.

As a result, FedEx Express Canada has consistently been ranked in the top 50 Best (Platinum) Employers in Canada survey by Aon Hewitt and also placed amongst the 20 most respected brands in Canada.

Position Summary:


To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

Required Knowledge, Skills and Abilities:

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations is preferred

Knowledge of FedEx Express and Ground products and services preferred

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

In the province of Quebec, must be bilingual (French and English)

ADDRESS: 8481 Place Marien, Montreal-Est, QC H1B 5W6

HOURS DETAILS:

Work shifts are from 2:30pm to 7:30pm Monday through Friday

**Must be available all days and hours indicated**

WAGE: $20.32

Total Rewards Package:

FedEx delivers a comprehensive total rewards program with a full spectrum of benefits to meet your diverse needs:

Benefit plans: medical, health, dental, orthodontics, vision, etc.

Pension plan

Education assistance / tuition reimbursement

Community involvement: Canadian Blood services; Disaster Readiness, Relief and Recovery

Diversity

Vacation

Discounts: travel & entertainment, health &lifestyle, home & auto and electronics

Part timeEmployee8481, Place Marien Montreal-Est, QC H1B 5W6 Canada

DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Job Posting End Date:

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