Remote Healthcare Customer Service Advocate

February 26, 2026

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Title: Provider Enrollment Specialist Work Set-Up: Remote Location: Makati, Valero Expected Start Date: February 26, 2026 Salary: up to Php 35,000 Position Summary: The Healthcare Customer Service Advocate - Provider Enrollment is primarily responsible for coordinating, managing, and maintaining enrollment services for Providers/Practices, as well as establishing and maintaining enrollment relationships with Payers/Networks. The Healthcare Customer Service Advocate will assist Providers/Practices in the various aspects of preparing, processing, submitting, and monitoring both paper and electronic forms and documents, including managing and storing of all pertinent data and documentation for Credentialing/Re-Credentialing purposes. They will coordinate and communicate with Providers and Payers to ensure that all enrollment requirements are fulfilled. They will monitor accounts and manage the Enrollment process from start to finish. This is an URGENT hiring. Essential Job Duties and Responsibilities: <ul> <li>Monitor all documents and data exchanged within the Enrollment database to ensure quality of services, and accurate completion of Enrollment forms and processes.  Coordinate with Providers to ensure that proper enrollment ensues based on individual Payer requirements.   </li> </ul> <ul> <li>Organize, label and file enrollment forms, applications and documents.   </li> </ul> <ul> <li>Document all enrollment packages prior to transmitting them to Payer.  Coordinate with the Payer to ensure that all enrollment requirements are met.   </li> </ul> <ul> <li>Train clients (Providers/Office Staff) how to use all features of the enrollment application services   </li> </ul> <ul> <li>Submit enrollment forms and applications to Payers as needed.    </li> </ul> <ul> <li>Complies with all Federal, State, accreditation and institutional policies and procedures.   </li> </ul> <ul> <li>Consistently meets company and department policies and expectations including those surrounding attendance </li> </ul> <ul> <li>Exhibits exceptional internal and external customer service with all persons with whom you work   </li> <li>Always maintain confidentiality.   </li> <li>Observe security responsibilities including, but not limited to:   </li> </ul> <ul style="list-style-type: circle;"> <li>Utilize appropriate communication channels for the movement of data.  If using email, use the secure email option.  If in FTP, utilize SFTP or encryption of the data before sending.  Send messaging via application to utilize TLS protocols.   </li> <li>Use the minimum data necessary to identify transactions. Claim ID, Claim File Upload ID, ERA Trace Number/Check ID. Only when those identities are not enough for the recipient to find the transaction, then use the minimum PHI needed to identify the transaction.   </li> <li>Security is everyone’s job. Look out for, and report, anything that is suspicious or just doesn’t seem correct. </li> </ul> Key Success Factors: <ul> <li>Technically competent, organized, intuitive and personable.   </li> </ul> <ul> <li>Will be able to develop new skill and learn quickly.   </li> </ul> <ul> <li>Show desire to be innovative and self-reliant.   </li> </ul> <ul> <li>Coordinate and monitor management of enrollment data and documents.  Communicate with other departments (Sales/Support) when a Provider is approved.   </li> </ul> <ul> <li>Able to communicate successfully with clients with consistently positive feedback </li> <li>Regularly meets the productivity and accuracy requirements established. </li> </ul> Qualifications: <ul> <li>Associate degree or equivalent experience preferred.</li> <li>At least 4 years of experience in BPO Healthcare (Voice), with a focus on Provider Enrollment or Provider Services.</li> <li>Strong knowledge of healthcare processes, including medical and dental claims, eligibility, benefits, ICD-9 & ICD-10 coding, and basic credentialing standards.</li> <li>Excellent analytical, multitasking, organizational, and communication skills with strong attention to detail and accuracy.</li> <li>Tech-savvy, with proficiency in MS Office and online systems.</li> <li>Ability to work flexible shifts, including nights, weekends, and holidays.</li> <li>Must be located in or near Manila (preferred). </li> <li>Can start ASAP. This is an urgent hiring. </li> </ul> **Work Arrangement: This position is currently offered on a REMOTE work basis. However, please note that this is a performance-based role, and the company reserves the right to require employees to report onsite at any time based on business needs, performance evaluations, operational requirements. Flexibility to transition to an office-based setup when necessary is expected. ***WORK FROM HOME REQUIREMENTS*** <ul> <li>Requires a stable primary internet connection of at least 50Mbps,</li> <li>Reliable backup connection to ensure continuity of remote work.</li> <li>Required to provide a speed test during interview (initial)</li> <li>Ability to directly hardwire to your modem</li> <li>Required to have a quiet dedicated work area.</li> </ul> Why You’ll Love Working with Us: <ul> <li>🏠 Work Remotely</li> <li>💰 Competitive Pay + 13th Month Salary </li> <li>🩺Comprehensive HMO Coverage (Medical & Dental)</li> <li>💻 Equipment Provided – Everything you need to succeed</li> <li>🚀 Career Growth – Be part of a dynamic and supportive team that values your expertise</li> <li>⚡ Immediate Hiring – Start ASAP and make an impact from day one</li> </ul> COMPANY OVERVIEW: Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. Imagenet provides claims processing services, including digital transformation, claims adjudication and member and provider engagement services, acting as a mission-critical partner to these plans in enhancing engagement and satisfaction with plans’ members and providers. The company currently serves over 70 health plans, acting as a mission-critical partner to these plans in enhancing overall care, engagement and satisfaction with plans’ members and providers. The company processes millions of claims and multiples of related structured and unstructured data elements within these claims annually. The company has also developed an innovative workflow technology platform, JetStreamTM, to help with traceability, governance and automation of claims operations for its clients. Imagenet is headquartered in Tampa, operates 10 regional offices throughout the U.S. and has a wholly owned global delivery center in the Philippines. <hr><div class="fabric-5qovnk-root MuiBox-root css-witlqh" data-fabric-component="Flex"><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Location</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Makati City, NCR (Remote)</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Department</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Call Center</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Employment Type</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Full-Time</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Minimum Experience</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">Mid-level</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox">Compensation</div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox">up to 35k Php</div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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