Note: The job is a remote job and is open to candidates in USA. Transcarent is a health and care company that is seeking a Full Time Health Coach I. The role involves establishing supportive relationships with patients, helping them manage their health needs, and collaborating with medical providers and other health coaches to promote healthy lifestyle choices.

Responsibilities

• Establish trusting relationships with patients
• Accurately and confidently communicate with patients to help them take ownership of better managing their health
• Communicate with patients across our platforms via in-app messaging, phone, and email and escalating patient needs to members of the AccoladeCare team as needed
• Help patients understand the rationales behind proper management of their acute/chronic conditions and how they can manage them
• Actively steer members to virtual first option, with expectation of directing to local in-person care as appropriate
• Uncover barriers for patients that prevent them from obtaining needed care and work with the patient to address/overcome
• Accountable (in partnership with providers and AccoladeCare team) for continuity of care for patients pre and post vPCP visit additional monitoring, follow-up, and care coordination
• Gain familiarity with chronic health conditions pertinent to targeted patient populations
• Provide patient education on chronic disease management and collaboration with AccoladeCare nurse
• Support the management of chronic conditions within the Health Coach scope
• Support the PCP/provider of care in ensuring pertinent information is available to support a holistic patient encounter
• Outbound calls to targeted eligible patients to engage them in being an active participant in their healthcare
• Assist with the coordination of care across the continuum, such as: helping patients schedule their vPCP and/or in-person PCP appointment, assisting in the coordination of referrals to specialists or facilities for additional testing, and follow up on identified care plan items or referral results back to patients vPCP
• Learn core insurance benefits and basic claims knowledge to facilitate care navigation
• Present on areas of interest/expertise in health and wellness to team members and patients
• Contribute to open team forums on problems and process improvements by listening, sharing input ideas, enacting decisions and plans
• Help patients reduce and/or eliminate avoidable admits, Emergency Room usage & readmissions
• Help patients avoid inappropriate health care usage and process errors

Skills

• Health Coach certification is preferred
• Should have prior experience in a service environment
• Strong interpersonal communication skills with exceptional listening abilities required
• Compassionate, kind and culturally competent
• High level of working in collaboration
• Display ability to work in multiple non integrated platforms
• Strong written communication skills required
• Some clinical experience is preferred, i.e. EMT, MA, or CNA

Benefits

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits

Company Overview