SUMMARY:

The Planner/Dispatcher will be responsible for planning, scheduling, and dispatching drivers tocustomer shipments. In this role, your duties will include communicating with field agents, salespersons, coordinators, and customers to record details about shipments, arrange pick-up times, and discuss any special handling issues. In addition, the Planner/Dispatcher will review driver logs and maintain various records, such as those pertaining to dispatched calls, vehicle repair, freight bills, and arrival times. Ideal candidates will exhibit extensive experience in dispatching trucks with both household goods and commercial items, building relationships with various parties and providers to include clients,drivers, agents, clients, and other industry professionals, and have the ability to multi-task and independently work under pressure in a fast-paced environment with many deadlines.

KEY RESPONSIBILITIES:

• Plan transportation solutions for customers to ensure quality service.
• Coordinate with drivers to perform timely pickups and deliveries.
• Communicate with all parties about shipment details, pickup/delivery, & special handling requests.
• Develop and implement plans for data measurements and reporting.
• Plan all routes and accommodate changes as needed.
• Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Maintain understanding of DOT regulations, industry changes, UniGroup policies & tariffs.
• Ensure Armstrong drivers are compliant with all DOT, compliance, and safety regulations.
• Review drivers’ logs, including dispatched calls and arrival times.
• Monitor truck repairs and maintenance schedules. Log customer shipping schedules and complaints.
• Build relationships with UniGroup agencies for hauling opportunities and order sharing partnerships.
• Work closely with UniGroup to ensure movement of overflows, containers, and trailers.
• Refine and enhance departmental procedures and best practices.
• Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED. Bachelor's or Associate Degree in Transportation/Logistics preferred.
• 5+ years of HHG van planning experience is required.
• Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
• Extensive experience in customer services.
• Experience with Transportation Management Software (TMS)
• Proficiency in office software, including Microsoft Word, Excel, and Outlook.
• Knowledge of applicable transportation regulations and laws.
• Excellent organizational, communication, and time management skills.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 50 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.
• Must be able to travel as necessary.
• Must be able to work extensive hours in any given day(s).