Patient Access Center Representative Central Scheduling - Imaging (PRN - Telecommute)

Other Jobs To Apply

No other job posts for this day.

About the position

The Patient Access Center Representative position at Houston Methodist is responsible for ensuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The role also involves auditing/quality review to ensure accurate and appropriate scheduling and registration. Excellent customer service is essential when communicating with patients, and the representative must notify patients, physicians, and hospital staff of any issues that may result in potential service delays or reimbursement denials. The position requires critical thinking skills and healthcare knowledge to manage scheduling processes effectively.

Responsibilities

  • Assure patients are scheduled for services and financially cleared prior to appointments.
  • Assist management with observations and suggestions for process improvement.
  • Conduct auditing and quality reviews for scheduling and registration accuracy.
  • Provide excellent customer service to patients and communicate effectively with all parties involved.
  • Utilize computerized scheduling and registration systems.
  • Triages calls for the System Patient Access Center.
  • Encourage patients to enroll on the Patient Portal and comply with HIPAA regulations.
  • Maintain open communication with physicians, patients, and service areas.
  • Collect and compile patient data for appointment facilitation.
  • Screen and assess patient calls to ensure proper scheduling.
  • Coordinate workflow to assist patients with appointment scheduling.
  • Adhere to scheduling processes and workflows defined in the electronic medical record platform.
  • Work with the revenue cycle team to ensure accurate registration and financial clearance.

Requirements

  • High School diploma or equivalent education.
  • Three years of experience in a healthcare setting, call center, or customer service operations.
  • Successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience.
  • Strong understanding of medical terminology preferred.
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...