MANAGER - PUBLIC AREA / EVS

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Location: Las Vegas, Nevada, US
Position Overview:

The primary responsibility of the Manager - Internal Maintenance is to manage the daily operations and the performance management of the hourly Internal Maintenance Team to achieve Department and Company goals and objectives with a focus on enhancing the guest experience.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities:
  • Prepare and manage the daily and on-call schedules to ensure proper coverage.
  • Create and review scheduling reports and communicate pertinent data to department leadership.
  • Complete the daily exception log for payroll.
  • Manage daily labor costs to help ensure that they align with business levels and adjust to them accordingly.
  • Utilize Virtual Roster and UKG to view Team Member schedules and attendance.
  • Conduct daily inspections of assigned Team Member areas to help ensure the department’s cleanliness standards are upheld. Ensure deficiencies are corrected and addressed appropriately.
  • Review HotSos/Work Order reports to help ensure timely completion of repairs and report.
  • Open/close the shift with the Team and issue/collect keys and radios.
  • Deliver the Daily Serenade to the Team.
  • Recognize Team Members for unmatched guest service and outstanding performance.
  • Conduct regular property inspections, including Congress and the Pool, to help ensure the campus is maintained to the highest standards of cleanliness.
  • Effectively resolve guest concerns quickly and appropriately and to the guest’s satisfaction, escalating them where appropriate.
Additional Duties & Responsibilities:
  • Listen to and effectively resolve Team Member concerns, conflicts, and other internal issues.
  • Manage hourly Team Members, including the delegation of tasks and assignments and ensure their proper and timely completion.
  • Promote and help ensure effective communication within the department. Inform Team Members and management about pertinent Company and department information.
  • Interview prospective candidates, participate in the candidate selection process and work closely with department leadership to make sound hiring decisions and acquire the best talent available.
  • Train Team Members on department standards, SOPs, and safe and proper equipment and chemical use.
  • Ensure that department Tap Out Procedures are followed.
  • Coach, counsel and issue Progressive Discipline when appropriate to promote continuous performance improvement.
  • Identify, recommend, and execute cost saving initiatives.
  • Manage assigned projects and other actionable items to completion within provided deadlines.
  • Conduct Departmental 30-60-90 Day Performance Reviews.
  • Provide unmatched guest service at all times.
  • Safety is an essential function of this job.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.
Additional Duties & Responsibilities:
Additional Duties & Responsibilities:
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.
Minimum Qualifications:
  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school diploma or equivalent. Bachelor’s Degree in a relevant field of study is preferred.
  • 5+ years managerial experience in hospitality, preferably in a 4- or 5-star property.
  • Union experience preferred.
  • Demonstrated experience in managing a large group of individuals.
  • Ability to logically and independently plan, organize and complete work in a timely manner.
  • Working knowledge of proper cleaning techniques and chemical handling.
  • Working knowledge of all software systems used in PAD including, but not limited to, Microsoft Office, Outlook, Word, and basic Excel.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends, holidays, and overnights.
Physical Requirements:
Must be able to:
  • Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without a reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
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