About the position

Provide expert-level guidance and strategic direction - You will work proactively to resolve escalated lease enforcement issues and be accountable to regional goals of a portfolio of ~800-1000 coffeehouses. Deliver excellent customer service - You will stay up to date on trends in Lease Administration and Property Management processes, dedicating time to accurately define problems based on data and insights. Facilitate cross-functional team support through Coffeehouse development processes that focus on quality and speed that maintain positive relationships with our stakeholders and mitigate risk to our assets. Work collaboratively and communicate across the organization - You will ensure alignment of proposed programs and projects with the business unit, functional area and/or company's short and mid-term goals and strategies. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. You will also have access to backup care and DACA reimbursement. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Responsibilities

• Provide expert-level guidance and strategic direction
• Resolve escalated lease enforcement issues
• Accountable to regional goals of a portfolio of ~800-1000 coffeehouses
• Deliver excellent customer service
• Stay up to date on trends in Lease Administration and Property Management processes
• Accurately define problems based on data and insights
• Facilitate cross-functional team support through Coffeehouse development processes
• Maintain positive relationships with our stakeholders and mitigate risk to our assets
• Work collaboratively and communicate across the organization
• Ensure alignment of proposed programs and projects with the business unit, functional area and/or company's short and mid-term goals and strategies

Benefits

• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• backup care
• DACA reimbursement