[Hiring] Virtual Assist - Auto Adjuster @Allstate

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Role Description

As a Virtual Assist Auto Adjuster, you will have the flexibility to work from home daily. On rare occasions you may be asked to assist with fieldwork based on local market needs. You will be an integral part of our team, leveraging advanced technology conducting inspections remotely by analyzing photos and live videos to provide exceptional service to customers whose vehicles require repair. You will play a key role in reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles.

  • Communicate clearly and efficiently with all parties involved
  • Ensure that the customers’ needs are met with the highest level of professionalism and care
  • Utilize attention to detail and problem-solving skills
  • Maintain on-camera presence when assisting customers or participating in team meetings

Qualifications

  • 18 months+ previous experience in auto Collision estimating using CCC or Mitchell
  • Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration and mechanical
  • Proficiency in using virtual inspection tools and applications
  • Strong analytical skills to assess damages and write accurate estimates
  • Excellent communication skills to interact with customers and stakeholders effectively
  • Ability to work independently and manage time efficiently in a virtual work environment
  • Familiarity with insurance policies and industry regulations related to auto claims

Requirements

  • Ability to fill multiple roles throughout the day:
    • The Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring
    • The Investigator: Independently investigate auto claims by performing detailed reviews of damage
    • The Effective Communicator: Use phone, emails, and video chat with customers
    • The Negotiator: Evaluate and negotiate claims settlements
    • The Problem Solver: Utilize multiple tools in a fast-paced environment
    • The Recorder: Execute policies along policy agreements and maintain clear records

Benefits

  • A technology bundle that includes all equipment needed to perform your work from home (laptop, monitor, headset, keyboard, and mouse)
  • Connectivity reimbursement of $80 per month to offset some of the cost of internet
  • Competitive salary based on experience and qualifications
  • Medical, dental, and vision coverage
  • Allstate pension plan and 401(k) savings plan
  • Ayco financial coaching
  • Spring Health mental and emotional wellbeing resources
  • Paid parental leave
  • Adoption reimbursement
  • Paid time off
  • Tuition reimbursement
  • Wellness incentives
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