Front Desk Agent-May start

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Job Summary
We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a positive attitude, and the ability to handle multiple responsibilities efficiently. Previous hotel or hospitality experience is preferred but not required, as training will be provided. Multilingual and bilingual abilities are a plus, helping us serve a diverse guest population.

Duties

  • Greet guests warmly upon arrival and assist with check-in and check-out procedures
  • Manage multi-line phone systems to answer inquiries, make reservations, and provide information
  • Handle guest requests promptly and professionally to ensure a high level of guest satisfaction
  • Maintain accurate records of guest information and reservations in the property management system
  • Provide information about hotel amenities, local attractions, and services to enhance guest experience
  • Ensure the front desk area is clean, organized, and welcoming at all times
  • Collaborate with housekeeping, maintenance, and other departments to address guest needs efficiently
  • Uphold phone etiquette standards when communicating with guests and team members

Skills

  • Strong customer service skills with a friendly and approachable demeanor
  • Excellent communication skills, both verbal and written
  • Ability to operate multi-line phone systems efficiently
  • Proficiency in front desk operations within a hospitality environment
  • Bilingual or multilingual abilities are highly desirable to assist diverse guests
  • Knowledge of hotel procedures, guest services, and hospitality best practices is preferred
  • Ability to handle stressful situations calmly and professionally
  • Attention to detail and organizational skills to manage reservations and guest information accurately

This position offers an excellent opportunity for individuals passionate about hospitality to develop their skills in a dynamic environment. We value professionalism, enthusiasm, and a commitment to delivering outstanding guest experiences.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Vision care

Experience:

  • hotel front desk: 1 year (required)

Location:

  • Canmore, AB T1W 0A8 (required)

Work Location: In person

Expected start date: 2026-05-04

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