Customer Service & Inside Sales Representative

Other Jobs To Apply

No other job posts for this day.

This location requires you to be at least 21 years of age.

Customer Service & Inside Sales Representative (Hybrid / Work From Home)

Ace Handyman Services of Bergen County

Do you want to be part of a fast-growing national franchise that has expanded 380% in the past five years? At Ace Handyman Services of Bergen County, we combine the stability and reputation of the Ace Hardware brand with the care and community of a locally owned, family-run business.

We’re looking for a motivated Customer Service & Inside Sales Representative who is organized, personable, and loves helping people. You’ll be the first voice our customers hear, selling our services with a clear value proposition, scheduling and optimizing our craftsmen's schedules, and ensuring every project runs smoothly from start to finish.

Main Responsibilities

  • Answer inbound calls and follow up on leads with warmth and professionalism, serving as the first point of contact.
  • Sell our handyman services confidently by following our proven call blueprint, communicating our value, overcoming objections, and winning the customer.
  • Coordinate projects by estimating job durations, reviewing details, and confirming with craftsmen.
  • Optimizing craftsmen's schedules through our system ServiceTitan and keeping jobs organized and on track.
  • Support office operations, including documentation, follow-ups, and process improvements.
  • Collaborate with craftsmen and management to ensure clear communication and job success.
  • Guide customers through their home repair needs, making sure they feel supported every step of the way.
  • Resolve issues quickly and effectively, ensuring a positive customer experience from start to finish.

What Makes This Role Special

  • Direct impact: As part of a small team, your ideas and contributions are valued.
  • Flexibility: Primarily work from home, with hybrid options as needed.
  • Growth potential: Opportunity to learn office management and operational leadership.
  • Family-owned values: Join a company with 100+ five-star reviews and a trusted local reputation.

What We’re Looking For

  • Experience in customer service, inside sales, or office coordination preferred.
  • Excellent phone and communication skills with a customer-first attitude.
  • Excellent computer skills with familiarity of AI and Microsoft Office.
  • Strong problem-solving skills and confidence in handling objections.
  • Highly organized and able to multitask in a fast-paced environment.
  • ServiceTitan experience (or willingness to learn quickly) is required.
  • Familiarity with home repair, handyman services, and/or construction knowledge is preferred.

This is more than just a job — it’s an opportunity to join a family-run business where your work matters, your input is heard, and your impact is real.

At Ace Hardware, we’re more than just a hardware store — we’re part of your community. With over 5,000 stores worldwide, most of which are independently owned and operated, our locations are run by local entrepreneurs who care deeply about the neighborhoods they serve.
While other retailers have grown big and impersonal, Ace remains proudly local, loyal, and personal. When you walk into an Ace, you’re not just entering a store — you’re visiting a neighbor.
Be part of something meaningful. Join a team where your work truly makes a difference in your community.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...