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Summary:

In support of DAWSON’s Enterprise Tele-Behavioral Health Clinical Services contract with the Defense Health Agency (DHA), we are seeking qualified candidates to fill our Certified Medical Assistant positions supporting service members in Europe.

SHIFT HOURS: 0730-1630 Central Europe Time (CET) (UTC+2); Monday – Friday.

Key Responsibilities:

• Answer phones, professionally greet and receive patients calling into the clinic. The Virtual Medical Center provides Virtual Health services to multiple MTFs in the continental United States (CONUS) and outside contiguous United States (OCONUS) operating locations within the DOD. The contractor may be required to rotate scheduled hours and/or location periodically as mission requirements dictate. In accordance with the National Patient Safety Guidelines the contractor is required to verify patient eligibility in the Defense Enrollment Eligibility Reporting System (DEERS) by using two forms of identification. Verify appointment and enter patient’s data into Composite Healthcare System (CHCS) and/or Genesis electronic health record. When required, ensure military orders and letters of authorization have appropriate dates and signatures authorizing treatment in accordance with clinical policies. Manage appointment processing. Bring any issues regarding eligibility to the attention of the clinic management for decision.
• Perform administrative procedures and process paperwork regarding insurance, third party liability, or other designated documentation regarding insurance coverage as required.
• Use knowledge of medical terminology, clinic standard operating procedures, and various appointment templates to book and schedule patient appointments within the VMC Virtual Behavioral Health clinic guidelines.
• Use CHCS, AHLTA, and/or Genesis to perform appointment scheduling, appointment cancellation, scheduling follow up appointments, end-of-date processing, enrollment status verification, and updating of select patient file data. Conduct electronic health record end of day closure ensuring disposition of all the day’s clinic appointments and/or resolve discrepancies to ensure correct workload accountability.
• Assist patients requesting unscheduled examinations and obtain information regarding the nature of the medical problem; make appropriate disposition in accordance with clinic policy guidelines.
• Instruct all patients on completion of data intake (Part one assessments of provider intake forms) and assist them as necessary.
• Ensure records are accurately completed for scheduled patient appointments and/or prepare record with required form for documentation before examination.
• Prepare required forms and/or lists for scheduled patient appointment, inserting forms in corresponding patient medical record according to scheduled appointment time.
• Instruct all patients on the registration and utilization of Tri-Care On-Line Secure Messaging (TOLSM) as necessary, to include providing guidance on document uploads and clinic assignment.
• File examination and test results in patient medical record. Maintain patient charts as required to include filing of applicable forms or uploading documentation in the Health Artifact and Image Management Solution (HAIMS) system as well as retrieving documents from the TOLSM portal.
• Assist with assembling, preparing, addressing, and mailing out notifications to patients regarding documents pertaining to a patient’s medical care as directed by the department.
• Compile data on patients treated at the clinic for workload recording and reconciliation.
• Assist in monthly performance improvement audits and time analysis by pulling patient notes from medical records and/or medical records for providers to conduct peer review audit of medical record documentation based on specified criteria as directed by clinic management.
• Use Microsoft Word, Microsoft Excel, Microsoft Outlook, Genesis, and/or Composite Health Care System (CHCS) to establish clinic appointment schedules, create provider appointment templates, and monitor and change appointment category as operationally required to facilitate access and as assigned/approved by supervisor.
• Screen patient records for accuracy and medical readiness status is appropriate service- specific platform.

Qualifications:

• Degree/Education: Certificate. Graduate from a medical assistant training program accredited by Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) of the American Medical Technologists or a formal medical services training program of the United States Armed Forces.

• Certifications in addition to Basic Life Support: Certified Medical Assistant Only: Current certification as a medical assistant by the American Association of Medical Assistants or Current registration by the American Medical Technologists.

• Experience: One year of experience as a Medical Assistant as identified in this PWS after graduation.

• Board Certification: None

• Licensure/Registration: N/A

DAWSON is an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.