Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

Job Purpose

Ensures timely hotel openings and Member satisfaction to support Company growth and revenue objectives by managing and facilitating the property transition and onboarding process of under-construction, pre-construction, and conversion projects. Provides coaching, consulting, coordination, and training for hotel owners, management, and staff. Acts as the primary point of contact between BWH Hotels and new properties during the onboarding process. Collaborates with multiple corporate functional teams to successfully manage projects and ensure revenue goals, guest satisfaction, and compliance with brand and design standards are achieved.

Key Responsibilities

• Meets established unit growth goals by researching and evaluating new projects to mitigate risks and ensure successful brand transitions and optimal brand placement.
• Leverages BWH resources to ensure ramp up and guest experience goals are met.
• Develops and maintains property status tracking systems and checklists, and reports progress to management.
• Works directly with applicants, hotel owners, staff, Voting Members, general contractors, architects, and designers to ensure a seamless and efficient transition from project status to an open and operating hotel.
• Communicates seamlessly and from varied locations via phone, email, text, virtual meetings, and on-site visits to applicant properties.
• Consistently applies BWH quality assurance standards by conducting property visits and assessments to ensure brand standards are met.
• Applies a broad-based knowledge of BWH programs and services, as well as an understanding of corporate policies, bylaws, rules, regulations, and procedures.
• Cultivates and manages positive working relationships while serving as a primary onboarding contact for BWH staff, new applicants, and Members.
• Uses influence, diplomacy, and business acumen to communicate brand requirements and articulate the value and benefits of compliance.
• Ensures the new member value proposition and satisfaction are maximized by managing projects through regular, scheduled communication at defined points in the transition process.
• Communicates Member needs to appropriate departments and assists in coordinating timely resolution of issues.
• Provides a full suite of operational consulting, coaching, quality assessment, and sales and marketing support to assist owners with a smooth activation and timely ramp-up.
• Prepares property staff and management teams for activation visits and subsequent quality assurance assessments, leading to full Member status within established timeframes.
• Identifies challenges during the onboarding process and recommends effective and efficient solutions.
• Communicates and promotes brand initiatives and BWH resources to members.
• Resolves escalated or sensitive situations by collaborating with appropriate departments and management to ensure appropriate action is taken.
• Serves as a key organizational resource by maintaining up-to-date knowledge of design and construction standards
• Regularly interacts and collaborates with other BWH disciplines to drive cross‑departmental coordination and project success. 
• Participates in and/or facilitates periodic cross-departmental update meetings.
• Establishes and manages project timelines through planning and completion of assigned project tasks and design reports.
• Acts as a Pre-Construction Project Manager to coordinate the successful completion of the pre-construction phase of assigned projects.
• Supports other BWH strategic initiatives as assigned.

Preferred Experience and Education

• Minimum of five (5) years of professional hospitality industry experience, including at least three (3) years in a management-level role. Regional Management experience preferred.
• Bachelor’s degree in hospitality, communications, business management, or a related field, or an equivalent combination of education and experience.
• Current Certified Hotel Administrator (CHA) designation or the ability to obtain within 12 months.
• Preferred but not required: Certified Hospitality Trainer (CHT), Certified Hospitality Industry Analyst (CHIA), Certified Hospitality Sales Professional (CHSP).

Required Knowledge and Skills

• Obtain BWH Quality Assurance Assessor certification within 90 days of hire.
• Intermediate proficiency in Microsoft Office Suite and project management platforms such as Smartsheet.
• Financial and budgeting acumen.
• Strong knowledge of select- and full-service hotel operations.
• Proven project management experience.
• Presentation, training, and public speaking expertise with the ability to seamlessly move between interactions with all hotel staff from ownership to executive to line level.
• Organizational and time management skills; self-directed and accountable, with a sense of urgency in completing tasks and assignments.
• Excellent verbal and written communication.
• Demonstrated ability to work independently using sound analytics and creative problem-solving.
• Flexibility to receive and adapt to tactical direction related to new products, processes, or initiatives.
• Influential leadership style to provide operational guidance and promote compliance with programs, standards, and policies.
• Conducts business professionally; communicates purpose clearly and motivates others to achieve occasionally competing goals.
• Tactfulness and savvy to navigate shifting considerations within a member-based organization.
• Broad knowledge of hotel brands, competition, industry trends, and general business practices.
• Ability to persuade internal and external stakeholders to adopt new concepts and approaches.
• Strong interpersonal skills; relate effectively to internal and external audiences.
• Customer-focused mindset to successfully discover and resolve Member concerns.
• Elasticity to manage multiple, fluid projects and resolve ambiguous or undefined challenges.
• Strong teamwork orientation which fosters extensive and continuous collaboration within the department and across the organization.

Work Location

• Remote-based position working from a home office within the employee’s state of residence.
• Frequent travel within North America up to 80% via varied modes of transportation, primarily to Midwestern and Mid-Atlantic locations.
• Valid driver’s license, reliable automobile, and proof of insurance may be required.

Pay

• The starting salary for this role is estimated to be between $80,900 - $102,000
• Actual base pay, however, will be determined based on several factors, which include but are not limited to: applicable skills, work experience, education, business needs, and market demands. 
• This position is not bonus eligible. 

This position is not eligible for immigration sponsorship. 

Benefits Summary for Full-Time Employees  

· Medical/Dental/Vision available day one 

· Vacation/Sick- accruals start day one 

· Paid company holidays and personal holidays to celebrate what’s important to you  

· 401K - company contribution and match (U.S.) 

· Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada) 

· Employee discounts/hotel discounts 

· Free financial and health wellness programs 

· Tuition Reimbursement 

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.