Assistant Manager

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Express Employment Professionals is hiring on behalf of our client, a well-established equipment supplier based in Mission, seeking an experienced Assistant Manager to lead daily operations and drive overall performance.

This is a leadership opportunity for a hands-on professional with a mechanical mindset, strong critical thinking abilities, and a solution-oriented approach. The ideal candidate brings strong team management, operational oversight, and customer service expertise, along with the ability to assess challenges proactively and implement effective solutions.

The role will oversee staff supervision, sales performance, inventory control, and coordination with the service department, ensuring smooth operations and an exceptional customer experience while supporting continued growth.

Key Responsibilities:

Leadership & Team Management

  • Recruit, train, and supervise store staff
  • Provide ongoing coaching, feedback, and performance evaluations
  • Foster a positive, customer-focused, and solution-driven team culture
  • Create weekly schedules and manage staffing levels
  • Lead by example with strong product knowledge and service standards

Operations & Administration

  • Oversee daily store operations and maintain a clean, organized environment
  • Apply critical thinking skills to improve operational efficiency
  • Manage ordering, receiving, and inventory levels
  • Ensure accurate POS transactions and financial recordkeeping
  • Maintain compliance with company policies and safety standards

Sales & Customer Experience

  • Ensure customers receive knowledgeable guidance and exceptional service
  • Utilize a mechanical mindset to confidently support customers in selecting equipment, accessories, and related services
  • Monitor sales performance and identify opportunities for growth
  • Resolve customer concerns promptly, professionally, and with a solution-oriented approach

Service Department Coordination

  • Work closely with service advisors and technicians to ensure smooth workflow
  • Communicate customer needs clearly between sales and service teams
  • Assist in troubleshooting customer concerns by applying strong problem-solving skills
  • Ensure equipment displays are safe, informative, and well-presented

Qualifications & Experience

  • 3+ years of management experience in equipment, hardware, or related industries preferred
  • Strong leadership, communication, and problem-solving abilities
  • Critical thinker with a mechanical mindset and solution-oriented approach
  • Knowledge of mechanical products or outdoor power equipment is an asset
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficient with POS systems, inventory software, and general computer applications

Working Conditions

  • Full-time schedule, including some Saturdays as required
  • Combination of indoor showroom work and occasional outdoor equipment handling
  • Ability to lift and move products up to 50 lbs.

This is an excellent opportunity for a motivated leader who enjoys being actively involved in operations, team development, and customer satisfaction. If you are a mechanically inclined, solution-driven professional looking for a long-term leadership role where you can make a meaningful impact, we encourage you to apply.

Job Type: Full-time

Application question(s):

  • How many years of retail management experience do you have (minimum 3 years)
  • Are you able to lift 50lbs?

Location:

  • Mission, BC (preferred)

Work Location: In person

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