Airport Operations Crew

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Position Title: Airport Operations Crew - International

 

Position Summary

The Airport Operations Crew provides award winning customer service to customers in the airport. The crewmember checks-in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment. 

 

Essential Responsibilities

  • Provide exceptional customer service
  • Conduct check-in process for customers via computer
  • Verify customers’ personal identification
  • Tag, lift, and handle customer luggage
  • Announce flight arrivals, departures, and pre-boarding information via the public address system
  • Communicate with our customers to keep them constantly informed
  • Offer ancillary products to our customers such as “priority security” and “even more space”
  • Coordinate various duties with coworkers and other departments to ensure proper handling of customers
  • Help prepare aircraft cabin for customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
  • Operation of airport equipment, e.g. customer enplaning/deplaning equipment such as Jet bridge, Turbo way, airstairs, etc.
  • Assist customers with special needs, e.g. customers who need assistance in boarding
  • Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
  • Ensure and maintain a safe environment and operation
  • Other duties as assigned

 

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