Airline Customer Service Representative

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Overview:
This company is hiring for this position at an upcoming hiring event at the Business and Career Center! In-person interviews! See our Upcoming Hiring Events posting for details!

SUMMARY
Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our domestic/international airline(s). Great entry-level airline opportunity. Apply today!

Click Here to Apply!!
Responsibilities:

"ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"


Are you passionate about learning?

Paid training with our highly knowledgeable and top-performing training department.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

  • Perform a variety of duties at an airport, including: assist customers with fare quotes; boarding gate functions,
  • Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas, including bag-room, ramp, and other terminals
  • Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
  • Translate, transcribe when possible
  • Take care when handling company assets and be aware of the costs associated with damage
  • Complete accurate cash handling transactions, manifests, and labelling
  • Operate machinery in accordance with operational policies and standards
  • Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially
  • Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures

PHYSICAL DEMANDS
The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Varied shifts within a 24-hour clock
  • Some overtime
  • Occasional lifting of 70-100 lbs
  • Long periods of standing and walking long distances
  • Pulling, pushing, and moving large, bulky items, including carts
  • Continuous standing, bending, kneeling, squatting, stooping, grasping, and picking up items

ENVIRONMENTAL CONDITIONS
Involves continuous people interaction and exposure to aircraft sounds

Qualifications:
BASIC REQUIREMENTS

  • At least 18yrs old, with a High School Diploma or G.E.D.
  • Valid US work Authorization
  • Able to speak, read and write in English
  • Flexible schedule to work weekends, holidays & overtime
  • Basic Math Skills: Adding, Subtracting, Division, and Multiplying
  • Computer Literate
  • Common sense and organized
  • Mental capacity to make quick and rational decisions
    Effective communication skills and good listening skills
    Able to multi-task and carry out duties in a fast-paced environment
    Able to reading & comprehend reference materials, instructions, policies & procedures
**DRUG SCREENING REQUIRED AT TIME OF HIRE**
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...